In the current decade, POS solutions have evolved to keep pace with today’s increasingly demanding and well-informed consumers. If they are unsatisfied with the choices or service levels you offer, they can, with mobile devices in hand, instantly access a limitless set of alternatives. As a result of such extreme competitive pressures, modern POS has evolved far beyond a payment and accounting system to become not just point of sale, but also point of service, driving highly individualized interactions that consistently gratify customers in the moment.
For example, a point-of-service solution empowers retail associates to save sales—and even increase basket size—with real-time visibility into inventory as well as a customer’s purchase and online browsing history. Hospitality associates can elevate the guest experience, from faster delivery of personalized orders to seamless application of loyalty programs and other targeted offers.
Done right, modern POS also drives down costs and improves margins, all without sacrificing service levels. For retailers, that means saving—and even increasing—in-store sales with empowered commerce capabilities that allow customers to buy, pick up, or return items via any channel. For the hospitality industry, modern POS maximizes both inventory and staff productivity. Both retail POS and restaurant POS systems provide advanced analytics that drive leaner operations, more profitable offers, and more effective promotions.
